Refund policy

**Return Policy**

At One Charlie Kilo, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.

**Returns**

- We accept returns within 30 days of the delivery date.
- To initiate a return, please contact us at info@onecharliekilo.com or call us at 248-722-5185. Please include your order number and the reason for the return in your message.
- Once your return is approved, we will provide you with a return shipping label.
- Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

**Refunds**

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.

**Non-Returnable Items**

- Personalized items
- Final sale items

**Exchanges**

- If you would like to exchange an item for a different size or color, please contact us. Exchanges are subject to availability.

**Shipping**

- Shipping costs are non-refundable.
- You will be responsible for paying for your own shipping costs for returning your item.

**Contact Us**

If you have any questions about our return policy, please contact us at info@onecharliekilo.com or call us at 248-722-5185.